Why do we need SRE (Site Reliability Engineering) Consulting ?

Improve Application Reliability while you accelerate software delivery for your rapid Digital Transformation

Key Highlights of our SRE Consulting:

Data Driven Approach to Operations

Culture that drives Efficiency

Automation driven Risk Mitigation

Tool Based Hypothesis driven Methodology

Industry segments we work with to provide SRE Consulting services:

BFSI

TMT

E-Commerce

Retail

How our SRE Consulting services support the industry?

SRE Consulting

SRE Initiation & Transformation

Get a granular understanding of your current state and develop an SRE implementation roadmap

DevOpsLabs’ follows the DevOps Institute SRE Blueprint, a structured approach to baselining operations and rolling out changes along the People, Process, and Technology dimensions on the following:

Culture

Toil Reduction

SLA’s and SLI’s

Measurements

Antifragility

Work Sharing

Deployments

Performance Management

Incident Management

Looking for detailed maturity assessment to transform your SRE Practices?

Our SRE Consulting Approach

SRE Initiation & Transformation

Assess the SRE maturity of your organization and envision a target state for your operations aligned to your business strategy and priorities.
Our proprietary assessment tool helps organisations to assess their SRE maturity by:

Evaluating the current SRE practices in the development/deployment cycle
Recommending future state architecture for processes and tools
Developing a transformation roadmap to enhance identified performance metrics using SRE

SRE Initiation & Transformation Milestones

Initial

Little, if any, communication or collaboration between IT Operations and application developers. The SRE role is not defined.

Managed

Communication and collaboration between Operations and Development is controlled and limited by management. The SRE role is defined. A team structure to support SRE development is defined.

Defined

Open communication and collaboration betweeh SREs and Development according to defined rules. A team structure to support SRE development is operating.

Quantitively Managed

Communication and collaboration between SREs and Develoment is encouraged and managed to measured goals. SREs have developed capabiities for most of the 9 pillars of SRE.

Optimizing

Culture of continuous communication and collaboration between SREs and Development. SREs have achieved mastery of SRE practices. SREs are embedded in most development teams.

Initial

Operations tasks are generally manual. Toil automation is not routinely practiced.

Managed

Some Toil reduction tasks are automated. Toil automation occurs on a very limited scale with very limited budget.

Defined

Many Toilsome tasks are automated. Innovative toil automation work is encouraged and routinely practiced.

Quantitively Managed

Most Operations tasks are supported by automation. Toil automation work is practiced extensively with measurable goals. SRE team topologies are tailored to suit platforms and services.

Optimizing

Toil automation is a strategic priority for the organization. Optimization of SRE tasks through automation is proactively pursued.

Initial

SLOs and SLIs are not defined for most, if any, services.

Managed

Some SLOs and SLIs are defined and used for some services.

Defined

SLOs, SLIs and Error Budgets are defined and used for many services.

Quantitively Managed

The organization has a policy to measure the performance of services using SLOs, SLIs and Error Budgets.

Optimizing

The organization continuously reviews and optimizes SLOs. SLIS and Error Budget for all services.

Initial

Few services and infrastructure systems in production are monitored for health and performance.

Managed

Many services and infrastructure systems in production are monitored for health and performance.

Defined

Logs and traces for services and infrastructure systems in production are collectively analyzed for health and performance.

Quantitively Managed

Logs and traces for services and infrastructure systems in production are analyzed and measured for health and performance to identify anomolies relative to normal states.

Optimizing

Observability tools provide intelligent inferences and recommended actions for applications and infrastructure systems in production.

Initial

Business Continuity, Disaster Prevention and Recovery, Fire Drills, and Production Security procedures are not practiced for many services.

Managed

Business Continuity, Disaster Prevention and Recovery, Fire Drills, and Production Security procedures are practiced to some extent for most services.

Defined

Business Continuity, Disaster Prevention and Recovery, Fire Drills, and Production Security procedures are practiced consistently according to policies for all services.

Quantitively Managed

Business Continuity, Disaster Prevention and Recovery, Fire Drills, and Production Security procedures are practiced consistently and measured according to policies for all services.

Optimizing

Chaos Engineerig practices are used to proactively seek improvements to reliability and security of applications and infrastructure systems in production.

Initial

Little, if any, work is shared between Operations and Development.

Managed

Operations and Devlopment occassionally collaborate to improve application performance in production.

Defined

A policy is defined that ensures SREs and Development collaborate to ensure applications will perform according Operations requirements in production.

Quantitively Managed

A policy is defined that measure and control the extent to which SREs and Development collaborate to ensure applications will perform according to Operations requirements in production.

Optimizing

SREs and Development collaboratively create innovative approches that ensure applications performance in production will continuously improve.

Initial

Application deployments to production environments are mostly manual and often a source of stress for the organization and stakeholders.

Managed

Some Application deployments to production environments are supported by automation and may use deployment strategies such as Blue-Green, Canary or Feature-Flag Rollouts.

Defined

Automation of Application Deployments to production environments are governed by policies and may use deployment strategies such as Blue-Green, Canary or Feature-Flag Rollouts.

Quantitively Managed

Automation of Application Deployments to production environments are measured and may use deployment strategies such as Blue-Green, Canary or Feature-Flag Rollouts.

Optimizing

SREs continuously improve Automation of Application Deployments to production environments.

Initial

Application Performance Monitoring, and Proactive Capacity testing is not performed.

Managed

Application Performance Monitoring, and Proactive Capacity testing is performed for many services.

Defined

Application Performance Monitoring, and Proactive Capacity testing is performed for services consistently according to policies.

Quantitively Managed

Application Performance Monitoring, and Proactive Capacity testing for services is measured.

Optimizing

SREs routinely seek Innovative approaches to advance Application Performance Monitoring, and Proactive Capacity testing for services.

Initial

Emergency response procedures do not follow consistent procedures that ensure blameless retrospectives are performed for critical events.

Managed

Emergency response procedures are managed to ensure blameless retrospectives are performed for many events.

Defined

Emergency response procedures are managed by polices to ensure blameless retrospectives are consistently performed for events that match defined criterion.

Quantitively Managed

The effectiveness and completeness of Emergency response procedures are measured to ensure blameless retrospectives are consistently performed for events that match defined criterion.

Optimizing

The results of blameless post-mortems are routinely used to optimize emergency responses practices.

Adapted from DevOps Institute & Engineering DevOps by Marc Hornbeek

Looking for detailed Maturity Assessment to transform your SRE Practices?